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How to Create and Manage Custom Menus in Alosant

Learn how to create and manage Custom Menus in Alosant to organize pages and events, control menu order, and show or hide app navigation menus for specific user roles.

Summary

Custom Menus organize pages and events within the app so users can easily navigate content. Admins create Custom Menus to group related information such as events, amenities, clubs, or informational pages. These menus appear in the app’s main navigation and can be shown or hidden for different user roles.

Who this is for

  • Community managers and administrators organizing app navigation

  • Teams managing how pages and events are grouped in the app

  • Admins controlling which menus appear for different user roles

Prerequisites

  • You have access to the Alosant Admin portal

  • You have permission to manage Custom Menus

  • Pages, Events, or Clubs already exist or will be created later

  • User Roles are configured if menus need to be role-specific

Steps

Create a new Custom Menu

  1. In the Admin sidebar, select Custom Menus.

  2. Click + New Menu.

  3. Enter a Menu Name.

  4. Select the Item Type (Event or P&A/Club).

  5. Click Save.

Make the menu visible for users

  1. In the Admin sidebar, select User Roles.

  2. Open the User Role you want to update.

  3. Locate the Custom Menu in the list.

  4. Deselect the checkbox next to the menu name to make it visible.

  5. Click Save.

Edit the order of Custom Menus

  1. In the Admin sidebar, select Custom Menus.

  2. Click Edit Menu Order.

  3. Drag a menu item to a new position.

  4. Click Save.

Hide or show a Custom Menu for a user role

  1. In the Admin sidebar, select User Roles.

  2. Open the desired User Role.

  3. Select the checkbox next to a menu to hide it.

  4. Deselect the checkbox to show it.

  5. Click Save.

  6. Repeat for other roles if needed.

Delete a Custom Menu

  1. In the Admin sidebar, select Custom Menus.

  2. Open the menu you want to remove.

  3. Click x Delete.

  4. Click OK to confirm.

Expected result

  • Custom Menus appear in the app navigation menu.

  • Pages and events are organized into logical menu groups.

  • Menu visibility is controlled based on user roles.

  • Users see only the menus relevant to them.

Troubleshooting

  • Menu not visible in the app: Verify the menu is not hidden for the user’s role.

  • Menu order incorrect: Confirm the order was saved in Edit Menu Order.

  • Users see menus they should not: Check the User Role settings and ensure the menu is hidden for that role.

  • New menu appears empty: Confirm pages or events are assigned to that menu.

FAQ

What is a Custom Menu used for?
A Custom Menu groups pages or events so users can easily navigate content in the app.

Can a Custom Menu contain both events and pages?
No. Each Custom Menu must be created for either events or pages/clubs.

Where do Custom Menus appear in the app?
They appear in the main navigation menu accessible from the app’s menu icon.

Can different users see different menus?
Yes. Menu visibility can be controlled using User Roles.

Notes / Escalation

  • Important: Creating a Custom Menu does not automatically make it visible to users. It must be enabled for the appropriate User Roles.

  • Important: Deleting a Custom Menu removes the navigation location for associated content.

  • Internal-only note: Menu visibility issues are most commonly caused by User Role settings rather than menu configuration.

  • Escalate to the Alosant internal teams if Custom Menus fail to appear in the app or if menu visibility does not follow User Role settings.