How to Create and Manage Admin Users in Alosant

Summary

Admin users control and manage content, users, and features within the Alosant Admin portal. This article explains the different admin types available, what access each type has, and how to create a new admin user. Understanding admin roles helps ensure the right people have the right level of access.

Who this is for

• Community managers or staff responsible for managing the Alosant Admin portal
  
  
• Teams setting up or maintaining admin access for users
  
  
• Anyone who needs to add or adjust admin access permissions
  
  

Prerequisites

• You have access to the Alosant Admin portal
  
  
• You are logged in as a Master Admin (only Master Admins can create other admins)
  
  
• You know the email address of the person you want to add as an admin
  
  

Steps

Understand admin types

1. Review the available admin types to decide which level of access is needed.
   
   
2. Choose Master Admin if the user needs full access and the ability to create other admins.
   
   
3. Choose User Admin if the user only needs to manage users, roles, and groups.
   
   
4. Choose Club Admin if the user should manage specific clubs, club events, and club membership requests.
   
   
5. Choose Event Admin if the user should manage events within specific event categories or menus.
   
   
6. Choose Marketplace Admin if the user should manage specific Marketplace pages and communicate with page followers.
   
   

Create a new admin user

1. Open your web browser and go to the Admin Login page.
   
   
2. Enter your admin login credentials and click Sign in.
   
   
3. In the upper-right corner, click your email address.
   
   
4. Select Admins from the dropdown menu.
   
   
5. Click + New Admin.
   
   
6. Enter the new admin’s email address (this will also be their username).
   
   
7. Enter an initial password for the new admin.
   
   
8. Select the appropriate Admin Type.
   
   
9. Click Save.
   
   

Expected result

• The new admin user is created successfully.
  
  
• The admin can log in using their email and the initial password.
  
  
• The admin will only see menus and features allowed by their assigned admin type.
  
  

Troubleshooting

• I don’t see the “Admins” option: You may not be logged in as a Master Admin.
  
  
• The new admin can’t access expected features: Verify the correct admin type was selected and that any required clubs, events, or Marketplace pages were assigned.
  
  
• The admin can’t log in: Confirm the email address and initial password were entered correctly.
  
  

FAQ

Can an admin change their password later?
Yes. Once logged in, the admin can reset their own password.

Can one person have multiple admin types?
No. Each admin user is assigned one admin type, but some types allow access to multiple areas depending on configuration.

Who can create or edit admin users?
Only Master Admins can create and manage other admin users.

Does admin access affect what users see in the mobile app?
No. Admin access controls what someone can do in the Admin portal, not what end users see in the app.

Notes / Escalation

• Internal-only note: Assignment of specific clubs, event categories, or Marketplace pages to Club, Event, or Marketplace Admins is handled by a Master Admin after the admin is created.
  
  
• Escalate to the Alosant internal teams if admin access does not update as expected after saving changes or if a Master Admin account is unavailable.